Help Center
Answers to common questions about your RadarVPS account and services.
Getting Started
Creating Your Account
Visit /register and choose a username (letters, numbers, underscores, hyphens — 3 to 64 characters). Adding an email address is optional but strongly recommended: it lets you recover your account and receive order and billing notifications.
You can also create an account during checkout — just add a plan to your cart and complete registration at payment time.
Placing Your First Order
- Browse VPS, Dedicated, or Web Hosting plans.
- Click Add to Cart on the plan you want. Choose your billing period (1, 3, 6, or 12 months), hostname, operating system, and preferred datacenter.
- Review your cart at /cart and click Checkout.
- Pay via PayPal. Once payment is confirmed the order appears in the Awaiting Delivery queue and our team provisions your server — usually within a few hours.
- You'll receive an in-app notification (and email, if configured) when your service is ready, including your IP address and login credentials.
The Dashboard
After logging in you land on your customer dashboard. From here you can:
- Servers — view IP addresses, reboot, power on/off, reinstall OS.
- Orders — track the status of current and past orders.
- Invoices — view outstanding and paid invoices, pay online.
- Tickets — open and reply to support requests.
- Notifications — see all system events in one place.
- Profile — change your email address or password.
Managing Servers
Reboot & Power Controls
Go to Servers and open your server's detail page. The action buttons on the right let you:
- Reboot — performs a graceful restart. Use this if the OS is responsive but you need to apply kernel updates or clear a hung process.
- Power Off — hard-stops the server (equivalent to pulling the power cable). Use only when a reboot is not possible.
- Power On — starts a powered-off server.
If the automated action fails (e.g. the provider API is temporarily unavailable), a support ticket is created automatically on your behalf so our team can act on it.
Reinstalling an Operating System
Select the OS you want from the dropdown on the server detail page and click Reinstall. All data on the server will be erased. Ensure you have a backup before proceeding. Reinstallation typically completes within 10–20 minutes; you'll receive a notification when it's done.
Understanding Server Status
| Status | Meaning |
|---|---|
| active | Running normally. |
| pending | Order paid, server being provisioned. |
| stopped | Powered off. No compute charges, but storage is retained. |
| suspended | Service suspended due to an unpaid invoice. Settle the invoice to restore access. |
| terminated | Server has been decommissioned. Data is no longer recoverable. |
Billing & Payments
How Invoices Work
An invoice is created when you place an order. Renewal invoices are generated automatically 14 days before the next billing cycle for active servers. You can view all invoices under Invoices in the dashboard.
Invoice statuses:
- Pending — awaiting payment. Due date shown on the invoice.
- Paid — payment received and confirmed.
- Overdue — past the due date. Pay promptly to avoid suspension.
- Cancelled — invoice voided (e.g. order cancelled before payment).
Paying an Invoice Online
Open any pending invoice and click Pay Now. You'll see PayPal Smart Buttons — choose from:
- PayPal — log in with your PayPal account.
- Debit or Credit Card — pay as a guest without a PayPal account. Visa, Mastercard, Amex accepted.
- Pay Later / Venmo — available in eligible regions.
Payment is captured immediately. The invoice is marked paid and your order advances to provisioning automatically — no manual approval needed.
Overdue Invoices & Suspension Policy
Invoices become overdue 14 days after issue. After a further 14 days of non-payment (28 days total) the associated server is automatically suspended and you receive a notification. Your data is retained for an additional period while the account is suspended.
To restore service: pay the outstanding invoice and open a ticket if the server does not resume automatically within 1 hour.
Invoices unpaid for an extended period (typically 2 months) may be cancelled and the server terminated. Please contact support if you are experiencing financial difficulties — we will work with you.
Support Tickets
Opening a Support Ticket
Go to Tickets → New Ticket. Fill in:
- Subject — a one-line summary (e.g. "Server not responding after reboot").
- Priority — see below.
- Message — include your server IP, the error you see, steps you've already tried, and any relevant logs. The more detail you provide, the faster we can help.
You can attach context from your dashboard (e.g. paste your server UUID) to speed up identification.
Ticket Priorities & Response Times
| Priority | Use when… | Target response |
|---|---|---|
| Urgent | Complete outage, data loss risk, security incident. | ≤ 1 hour |
| High | Significant degradation, partial outage. | ≤ 4 hours |
| Normal | General questions, configuration help. | ≤ 24 hours |
| Low | Feature requests, non-urgent enquiries. | ≤ 48 hours |
Response times are targets during business hours. Urgent tickets are monitored around the clock.
Frequently Asked Questions
Can I upgrade or downgrade my plan?
Plan changes are handled via a support ticket. Open a ticket with your desired plan and we'll apply the change and adjust billing accordingly at the next renewal.
How do I get my server's root password?
After your server is provisioned, open the order detail page (Orders → your order). Your initial login credentials are displayed there. For security, change the root password on first login using passwd.
What operating systems are available?
Available OS templates are listed when you place an order. Common options include Ubuntu, Debian, CentOS, AlmaLinux, and Rocky Linux. If you need a specific image, open a ticket and we'll check availability.
Do you offer managed services?
Yes — visit our Managed Solutions page or contact sales to discuss a custom managed hosting package.
Can I add extra IP addresses?
Additional IPs can be added to dedicated servers at order time (Extra IPs field in the order form). For VPS or post-delivery additions, open a support ticket.
What is your refund policy?
We offer a pro-rata refund for unused full months on first orders within 7 days of provisioning, subject to a review. Contact us via a support ticket to request a refund. Renewal invoices are not refundable once the billing period has started.
How do I cancel a service?
Open a support ticket with the subject "Cancellation request — [server name]". We'll process the cancellation, stop future renewals, and confirm via ticket reply.
I forgot my password. How do I reset it?
If you have an email on your account, please contact support and we'll verify your identity and issue a password reset. Password self-service reset is on our roadmap. In the meantime, you can update your password from Profile if you are already logged in.
Still have questions?