Uptime SLA
We guarantee 99.9% network and power availability for all VPS and dedicated server plans. Enterprise clients are eligible for 99.99% with our managed infrastructure tier.
Commitment
Service Level Guarantees
Standard Plans
99.9%
Uptime
- Network Availability99.9%
- Power RedundancyN + 1
- Credit per 0.1% below5% monthly
- Max monthly credit100%
- Scheduled Maintenance48h notice
Enterprise
Managed Plans
99.99%
Uptime
- Network Availability99.99%
- Power Redundancy2N
- Credit per 0.01% below5% monthly
- Max monthly credit100%
- Scheduled Maintenance72h notice
Exclusions
What's Not Covered
Scheduled Maintenance
Planned maintenance announced at least 48 hours in advance is excluded from SLA calculations. Emergency maintenance required to address critical vulnerabilities is also excluded.
Customer-Controlled Downtime
Outages caused by customer-initiated reboots, OS reinstallation, firewall misconfigurations, or resource exhaustion from user applications are the customer's responsibility.